Contracting entity: [CLEARSTRIDE GLOBAL SERVICES LLC] (“CLEARSTRIDE,” “we,” “us,” or “our”)
Business correspondence address: [PROVIDED UPON REQUEST]
Email: info@clearstrideglobal.com
Effective date and version: [7TH OCTOBER 2026 version 1.1]
1. Service and scope of agreement
Shop & Ship allows approved customers to purchase eligible goods directly from retailers and arrange delivery to our confirmed Houston receiving location for inspection, handling, and onward shipment to Nigeria.
“You” means the individual customer accepting these terms or, where expressly identified and approved, the business on whose behalf an authorized representative accepts them.
Your agreement consists of these terms, the receiving and storage schedule supplied before you send goods, and any shipment-specific quote and transportation terms properly disclosed and accepted.
We provide only the services agreed with you and which we are legally authorized to perform. Our legal responsibilities depend on the services actually performed and applicable law, not merely the labels used in this agreement.
You must carefully verify your order before completing your purchase, including the retailer, product, size, colour, quantity, condition, price, and delivery details. Contact the retailer directly about corrections or cancellations. CLEARSTRIDE does not arrange retailer returns on your behalf.
You purchase directly from the retailer. Receipt at our address does not make CLEARSTRIDE, its owners, or its employees the purchaser, payment guarantor, or owner of the goods.
“Buy for Me” purchasing assistance requires a separate agreement. These terms do not authorize us to purchase goods for you.
2. Customer approval and receiving instructions
Before ordering goods for delivery to our location, you must:
- Obtain customer approval and a unique customer or shipment reference.
- Receive and accept these terms and the applicable receiving and storage schedule.
- Obtain current written receiving instructions.
- Disclose goods requiring special approval.
Use only the address and labeling format we confirm for your shipment. Do not rely on previous instructions, third-party listings, or an address supplied by another customer.
Permission to use our address is not acceptance of particular goods, approval of an international shipment, or a final shipping quote.
3. Customer name and order identification
PERSONAL PURCHASES MUST BE PLACED IN YOUR OWN FULL LEGAL NAME, MATCHING YOUR APPROVED CLEARSTRIDE CUSTOMER RECORD.
Use that name as the purchaser and shipping addressee, subject to any documented exception approved before ordering.
Follow our confirmed address format:
[Customer’s full legal name] — [Customer/shipment reference]
c/o [Approved receiving business name, if instructed]
[Confirmed receiving address]
Do not identify CLEARSTRIDE, an owner, or an employee as the purchaser, cardholder, or beneficial owner. Our name may appear only as the receiving business or “care of” recipient, as instructed.
Do not use fictitious names, another customer’s reference, borrowed identities, or misleading account details. Notify us before ordering if a retailer’s system cannot accommodate the required format. Genuine spelling, name-change, or transliteration differences must be resolved through verification, not concealment.
Business purchases require prior approval of the business’s legal name and the representative’s authority. An approved business may purchase in its legal name.
A different final recipient in Nigeria is permitted only when accurately disclosed and approved. This does not change the obligation to identify the purchaser, payer, and lawful owner accurately.
4. Purchase ownership and payment authorization
You confirm that:
- You are at least 18 and have legal capacity, or are an authorized adult representative of the approved business.
- Information and documents supplied by you are accurate and genuine.
- You own the goods or have lawful authority to arrange their handling and shipment.
- Payment for the goods is lawful and authorized.
- You have disclosed any known cancellation, payment reversal, ownership dispute, security interest, recall, or other restriction that may affect shipment or release.
Our standard rule is that the purchaser, approved customer, and payment-method holder must match. Third-party payments, gifts purchased by another person, and purchases on another party’s behalf require advance written approval and supporting verification.
Do not enter our receiving address as a payment billing address unless it is genuinely authorized by the relevant payment provider and separately approved by us.
Approval of an exception does not certify ownership or payment legitimacy.
Immediately notify us if you discover that an order, payment, identity, or document is unauthorized, disputed, cancelled, or inaccurate. Genuine consumer complaints and lawful payment-dispute rights remain available.
5. Verification and cooperation
We may request information reasonably necessary to verify identity, ownership, purchase authorization, shipment eligibility, or release instructions. This may include identification, business authority, an itemized invoice, order confirmation, inbound tracking, payment authorization evidence, and final-recipient information.
Provide sensitive documents only through our designated secure process. Do not send passwords, card security codes, one-time passcodes, or full payment-card numbers. Redact unrelated information where appropriate.
We may seek lawful verification from relevant retailers, carriers, or transaction participants. These terms do not authorize access to your accounts or unrestricted disclosure of your information.
If necessary verification remains incomplete, we may decline further services. Any decision to retain goods already in our custody is subject to Section 10 and applicable law.
6. Prohibited use
You must not use our service to:
- Receive, conceal, or forward stolen or fraudulently obtained goods.
- Conceal the true purchaser, payer, owner, recipient, or end user.
- Submit fabricated invoices, altered payment evidence, or false cargo declarations.
- Evade applicable customs, sanctions, export-control, licensing, or safety requirements.
- Arrange undisclosed forwarding of packages for unrelated parties.
- Request removal or alteration of identifying marks to conceal a transaction.
- Make a knowingly false nonreceipt, loss, refund, or insurance claim.
- Impersonate CLEARSTRIDE or misrepresent our authorization.
- Use our address as your residence, business-registration address, billing address, financial-account address, or general mailbox without separate written authorization and any legally required arrangements.
We will not follow unlawful instructions.
7. Goods eligibility and special handling
Accurately disclose each item’s description, quantity, condition, purchase value, and relevant safety characteristics.
Before sending goods, disclose batteries, liquids, aerosols, chemicals, medicines, food, perishables, fragile items, and other potentially regulated or hazardous contents.
Our service does not accept illegal goods, cash, negotiable instruments, firearms, ammunition, explosives, or illicit drugs. Other regulated goods require express written acceptance and any necessary permissions.
Approval of a general product category does not authorize undeclared restricted contents within a package.
A retailer’s willingness to sell or deliver an item does not establish that international shipment is permitted. We may decline goods that cannot lawfully or safely be handled by us or the selected service providers.
8. Intake records and custody
Before arrival, provide your reference, retailer, order number, expected package count, item description, and inbound tracking information.
We distinguish an external delivery scan from our physical check-in and inspection. A delivery scan does not by itself establish the contents, quantity, condition, or ownership of goods.
Our receipt will identify what has actually been checked. Where contents remain unverified, the record will say so.
Administrative check-in delays do not remove duties that arise from actual custody. We will maintain package identification and reasonable records of handling and release.
A missing or mismatched label may delay identification. It does not transfer ownership to CLEARSTRIDE or authorize arbitrary disposal.
9. Inspection and handling permission
To the extent you have authority to grant it, you authorize reasonable opening of shipping packaging, inspection of contents, photography, counting, weighing, measurement, and recording of identifying information for agreed services, safety, verification, and shipment compliance.
We will obtain any additional authorization required by law. This provision does not authorize unlawful opening of mail or interference with another person’s rights.
Routine inspection does not include product authentication, functional testing, access to personal data stored on devices, or a guarantee that hidden defects will be discovered.
Repacking, consolidation, removal of retail packaging, or other changes affecting retailer return eligibility require your agreed instructions, except for reasonable protective measures permitted by law in an emergency.
10. Suspicious goods, holds, and ownership disputes
We may suspend services when there are documented, reasonable concerns about fraud, ownership, payment authorization, safety, sanctions, or other legal restrictions.
Suspension of transportation is distinct from a legal right to withhold possession of goods.
Where goods are already in our custody, any detention, release restriction, return, or other disposition must have a lawful basis. Suspicion alone does not authorize indefinite detention.
We may request evidence, preserve relevant records, seek legal guidance, comply with lawful authority, and refuse onward shipment where appropriate. We will review unresolved matters without unreasonable delay.
Where lawful and appropriate, we will notify you of the issue and the information needed. We may limit disclosures where required by law or necessary to avoid compromising a lawful investigation.
A retailer’s allegation, chargeback, or third party’s request does not automatically establish ownership or authorize release to that party. Where competing claims cannot reasonably be resolved, we may seek court directions or another lawful resolution.
If release cannot lawfully be withheld, we will arrange verified collection or another lawful disposition, subject to any enforceable lien or legal restriction.
No investigation fee, penalty, or automatic forfeiture arises merely because we suspect misconduct.
11. Quotes and payment for services
We issue the international shipping quote after physical inspection, weighing, and measurement.
The quote will identify the agreed service, currency, charges, validity period, relevant assumptions, and exclusions. It will explain the treatment of duties, taxes, and third-party charges that cannot yet be finalized.
There is no receiving fee for Shop & Ship goods delivered to our confirmed Houston location. International shipping charges still apply. Before you send goods, we will disclose any applicable handling, storage, or other agreed service charges, including charges that may apply if you decline the later shipping quote. CLEARSTRIDE does not offer retailer-return services or charge a retailer-return handling fee.
Neither your enquiry nor delivery of goods constitutes acceptance of an undisclosed shipping price.
We proceed with shipment after your acceptance and completion of the agreed payment, document, and eligibility requirements. Additional discretionary services or material price changes require your approval.
Reasonable emergency preservation expenses or legally imposed charges will be handled under the applicable agreement and law, with notice and supporting information where practicable.
12. Cancellation, collection, and returns
You may decline the shipping quote. Subject to ownership verification, legal restrictions, and any valid lien, you may arrange verified collection of your goods.
CLEARSTRIDE does not arrange or carry out retailer returns on your behalf. You are responsible for checking your order before purchase and for dealing directly with the retailer about changes, cancellations, returns, exchanges, refunds, and deadlines.
If you wish to return goods, you must obtain any necessary retailer authorization and arrange collection and return transportation yourself. Coordinate the collection with us so we can verify the collector and release the goods appropriately. Do not assume that we will prepare return labels, package goods for a retailer return, deliver goods to a carrier or store, or manage your refund.
We will exercise the care required by applicable law while goods remain in our custody and during authorized release. We do not guarantee the retailer’s acceptance, refund, or warranty decision. This service limitation does not remove any duty or remedy that cannot lawfully be excluded.
We do not refund the purchase price of goods bought directly from a retailer because we did not receive that purchase payment.
For CLEARSTRIDE’s own services, refunds will account for work properly completed and authorized, nonrecoverable third-party costs. Unearned amounts will be returned without unreasonable delay, subject to applicable law. We will provide an itemized explanation of deductions.
These terms do not impose blanket nonrefundable fees or require payment for services we failed to provide contrary to our obligations.
13. Storage, lawful liens, and unclaimed goods
The agreed receiving and storage schedule will specify the free period, charge commencement, rate, billing unit, and ordinary storage duration.
If applicable, CLEARSTRIDE may assert a warehouse lien only to the extent permitted by Texas Business & Commerce Code §7.209 or other governing law. These terms do not create an unrestricted lien on unrelated property.
Termination of storage and enforcement against goods must follow applicable notice, sale, and release requirements, including §§7.206 and 7.210 where applicable. Personal-use goods may require different procedures from commercial goods.
Goods do not become CLEARSTRIDE’s property merely because time expires or an invoice is unpaid. Any sale must account for proceeds and preserve rights to surplus as required by law.
Ordinary unclaimed-goods procedures do not override legal holds or ownership rights. Emergency handling of hazardous or deteriorating goods must have a lawful basis.
14. Transportation providers and mandatory law
Before dispatch, we will identify the transportation service and CLEARSTRIDE’s role in arranging or providing it.
Applicable carrier documents and material transportation conditions will be made available before you authorize shipment, together with any relevant declared-value or coverage choices.
We will exercise reasonable care in selecting and instructing providers where that is our responsibility. Using another provider does not eliminate obligations that the law imposes on CLEARSTRIDE.
Where mandatory federal law, international conventions, or destination law applies, it takes precedence over inconsistent contractual provisions. These terms do not create licenses or authorize regulated activities that a party is not entitled to perform.
15. Customs, export, and import cooperation
You must provide accurate information and reasonably requested documents for lawful screening, export, import, and delivery.
Do not request undervaluation, misleading “gift” declarations, false descriptions, or concealment of the actual recipient or intended use.
The shipment arrangements will identify the responsible parties for filings, clearance, duties, and delivery. These terms do not, by themselves, appoint a customs broker, create a power of attorney, or determine a party’s statutory exporter or importer status.
CLEARSTRIDE retains its own compliance responsibilities and may refuse a shipment that cannot be lawfully completed.
16. Changes and authorized release
Changes to the purchaser information, recipient, delivery address, return destination, or collection person require verification through our approved process.
We may decline a requested change while an unresolved legal, ownership, fraud, or safety issue remains.
Possession of a tracking number, forwarded message, or package photograph does not alone establish authority to collect or redirect goods.
We will keep reasonable records of authorized release. These verification requirements will not be used to unreasonably obstruct a person legally entitled to delivery.
17. Care, liability, and insurance
We will exercise the care required by applicable law in receiving, handling, storing, arranging transportation, and releasing goods.
Where Texas warehouse law applies, our duties and any lawful limitation of damages are governed by the applicable statutory framework.
This agreement does not make CLEARSTRIDE an insurer of goods. Equally, it does not excuse loss caused by our failure to meet an applicable duty.
No contractual dollar cap is imposed by these terms. Any proposed warehouse valuation limit must be separately documented, conspicuous, legally valid, and accompanied by the applicable opportunity to request increased valuation. No such limit applies to conversion of goods to our own use.
Any transportation liability limit must be assessed under the law governing that transportation and the properly applicable shipment documents. A warehouse limit does not automatically govern international carriage.
Declaring a purchase value does not purchase insurance. If cargo coverage is available, we will explain its provider, covered stages, exclusions, deductible, limit, and cost before you elect it. Increased contractual valuation and insurance are not the same thing.
Nothing here waives applicable nonwaivable consumer rights or excuses fraud, willful misconduct, or liability that cannot lawfully be limited.
18. Delays and events outside reasonable control
Delivery estimates are not guarantees unless expressly agreed as such.
Where an event beyond a party’s reasonable control prevents performance, that party will give reasonable notice when practicable and take reasonable steps to reduce its effects. Obligations unaffected by the event continue.
This provision does not excuse inadequate care, unlawful conduct, or a preexisting breach. It does not automatically authorize additional charges or eliminate a right to an applicable refund or lawful return.
19. Reporting loss, damage, or other service concerns
Contact us promptly with your reference, the issue, and available supporting documents. Preserve relevant packaging, photographs, and invoices.
Prompt reporting helps investigation, but these terms do not impose a new contractual deadline that automatically forfeits a claim or shortens the time to sue.
Different transportation stages may be subject to mandatory claim procedures or deadlines. Applicable requirements will be identified in the relevant shipment documents and must be considered separately.
An internal investigation or informal negotiation does not automatically extend a legal deadline. Any extension must be validly agreed or provided by law.
20. CUSTOMER RESPONSIBILITY FOR MISCONDUCT
To the extent permitted by law, you must reimburse CLEARSTRIDE for reasonable, documented direct losses and third-party liabilities caused by your fraud, intentional unlawful conduct, material misrepresentation, or material breach of these terms.
Recovery is limited to the portion attributable to your conduct. It excludes loss attributable to CLEARSTRIDE’s or its service providers’ negligence, gross negligence, willful misconduct, unlawful acts, or breach of duty.
Recoverable legal expenses must be reasonable, related to a covered matter, and legally recoverable. This provision does not transfer nontransferable regulatory penalties or impose an automatic duty to fund CLEARSTRIDE’s defense in advance.
We will provide reasonable notice of a claim and a reasonable opportunity to participate. We will not bind you to an admission, nonmonetary obligation, or reimbursement for a settlement without your written agreement or a binding determination establishing the obligation.
There will be no double recovery or arbitrary administrative penalty.
21. Personal information and records
We collect and use information reasonably necessary for customer verification, service delivery, fraud prevention, claims, and legal compliance, as explained in the Privacy Policy provided to you.
We will apply reasonable safeguards and restrict access to sensitive records. Information will be shared only for disclosed, lawful purposes and with appropriate safeguards.
These terms do not authorize unrestricted disclosure, sale of identity documents, or access to personal financial accounts. Any separate consent required by applicable privacy law must be obtained separately.
Retention, secure disposal, and required incident notices will follow applicable law and our documented policies.
22. Texas law, courts, and consumer rights
To the extent a contractual choice of law is permitted, Texas substantive law governs these terms and the Texas receiving and handling relationship.
That choice does not displace applicable federal transportation law, treaties, mandatory destination law, or consumer protections that cannot lawfully be excluded.
A court proceeding may be brought in a court with subject-matter jurisdiction where jurisdiction and venue are proper under applicable law. These terms do not require exclusive Texas venue where another forum is protected by mandatory law.
No mandatory arbitration, jury-trial waiver, class-action waiver, or waiver of rights under the Texas Deceptive Trade Practices–Consumer Protection Act is included.
Contact info@clearstrideglobal.com to seek informal resolution. Informal discussions do not prevent a legally permitted complaint, urgent court application, or timely filing.
23. Agreement, electronic records, and notices
You must affirmatively accept the applicable terms before we authorize use of the receiving address. Merely visiting the website is not acceptance.
We will provide a version you can retain and keep an acceptance record. Where electronic contracting is used, the process must comply with applicable electronic-record and signature requirements.
You must keep your contact information current. Routine service communications may use the contact channels you provide. This does not constitute consent to unrelated marketing.
Notices requiring a particular delivery method under law will follow that method. A website posting or messaging-app notice does not automatically replace statutory notice.
These terms do not substitute for any separately required receiving authorization, customs authority, or transportation document.
24. Changes, termination, and interpretation
Changes apply to future transactions after appropriate notice and acceptance. An updated website alone does not retrospectively change an existing transaction.
Either party may end future use of the service, subject to lawful arrangements for goods already held, accrued obligations, and required notices.
A shipment-specific agreement prevails over these general terms only for a clearly identified conflict and only where validly agreed. Mandatory law always prevails.
If a provision is unenforceable, it will be severed to the extent permitted without defeating the agreement’s essential purpose. This clause does not convert an unlawful provision into a lawful one or waive statutory protections.
Failure to enforce a provision once does not automatically waive it for the future.
Schedule A — Receiving and Storage Arrangements
Complete and supply before authorizing the customer to send goods.
- Contracting legal entity:
- Approved receiving location:
- Customer/reference:
- Schedule version and effective date:
- Receiving charge: None.
- Free-storage period and when it begins:
- Storage rate, currency, billing unit, and commencement:
- Ordinary storage duration:
- Repacking/consolidation approval process and charges:
- Collection process: Customer-arranged collection, subject to verified release instructions.
- Retailer returns: Not provided by CLEARSTRIDE. The customer arranges any retailer return and return transportation. No CLEARSTRIDE retailer-return handling fee applies.
- Treatment of storage while CLEARSTRIDE is completing its own inspection or quote:
- Treatment of lawful holds and associated charges:
- Contact for instructions and complaints:
Uncompleted fields do not authorize CLEARSTRIDE to invent or retrospectively impose a charge. Legally recoverable emergency preservation expenses are treated separately.
Customer acknowledgment
I confirm that the customer identity and purchasing information I provide are accurate; I have lawful authority over the goods and payment; and I will follow the approved name, reference, and receiving instructions.
I understand that international shipping charges are provided after physical inspection and measurement, and that any previously disclosed storage or other agreed service charges may apply if I decline shipment. There is no receiving fee. I must verify my order before purchase and arrange any retailer return myself; CLEARSTRIDE does not return goods on my behalf.
I have received and agree to these terms and the completed receiving and storage schedule.
Customer or business legal name:
Authorized representative, if applicable:
Customer reference:
Signature or recorded electronic acceptance:
Date:
Terms and schedule versions: